Our Approach
At The Mediation House, we offer personalised mediation service designed to meet the specific needs of every family we work with. Our experienced team, supported by dedicated administrative staff and a trusted network of external professionals, provides a high level of care, discretion, and professionalism.
We take pride in creating a safe, respectful environment where all voices are heard, and every mediation is tailored to the unique dynamics of the people involved.
Rachel Poole
Rachel is the founder of The Mediation House and a highly skilled, accredited family mediator with years of experience guiding families through complex and emotionally charged situations. Her calm, balanced approach helps clients feel supported and understood at every stage of the mediation process.
She is fully accredited by the Family Mediation Council (FMC) and follows their Code of Practice, ensuring professionalism, confidentiality, and high standards throughout. You can learn more about the benefits of choosing an FMC-registered mediator here. Rachel is also a member of the Family Mediation Association.
In addition to her family mediation work, Rachel is a qualified child-inclusive mediator, which means, where appropriate and with parental agreement, she can offer children a safe and supported space to express their thoughts and feelings as part of the process.
Rachel brings a wealth of knowledge to her mediations, particularly in complex financial and emotional cases. With a background in the City, she combines sharp financial insight with a compassionate, therapeutic approach, offering clients both clarity and emotional support in difficult times.